Responsible Gambling Tools at Tuffpuff Casino

Set Self-Exclusion in Account Settings

The self-exclusion option is located in account settings, although the precise control name and available periods are not confirmed. Self-exclusion at Tuffpuff Casino should be activated only after you have reviewed the period displayed in your account.

1. Open your account settings.
2. Locate the self-exclusion area or related account restriction controls.
3. Review the period and confirmation information shown in the account.
4. Confirm the restriction only when the selected period is correct.

What Changes During Self-Exclusion

During an active self-exclusion period, you cannot access the account or take part in gambling activity. This is an account restriction, not simply a reminder or a preference setting.

• Account access remains unavailable while the period is active.
• Gambling activity is disabled during the restriction.
• Account reopening is not available before the period ends.
• Opening another account is not an acceptable workaround because only one account per person is allowed.

Deposit and Time Limits

Deposit limits and time limits are reported as available through account settings, but the exact amounts, durations and interface labels are not confirmed. Tuffpuff Casino's responsible gambling tools should therefore be checked in the live account rather than described with unverified values.

• Open account settings and look for deposit-limit controls.
• Check whether time-limit options are displayed in the same area.
• Read the available choices before confirming a limit.
• If the controls are not visible, contact support instead of assuming they are unavailable.

Reopen an Account After Exclusion

Support can be contacted about account reopening only after the self-exclusion period has ended. While the restriction remains active, the account cannot be reopened.

• If self-exclusion is active, wait until the selected period has ended.
• After it ends, contact the support team with your account details and ask whether reopening is available.
• Do not create another account while the original account is restricted.

For an account-setting issue that remains unresolved after the exclusion period, you can contact the support team with the relevant account information. No reopening timeframe or override of an active exclusion is confirmed.

UK Support and Regulatory Context

No UKGC licence is held, so UK players are outside UKGC consumer protection. Complaints that remain unresolved follow the Curacao Gaming Control Board route rather than a UK ombudsman route.

• GamCare resources are provided for UK customers.
• GambleAware resources are also provided for UK customers.
• The listed Curacao Gaming Control Board licence is OGL/2024/589/0556.
• A Curacao licence should not be described as UKGC protection.

Fairness and Account Protection

Games use certified RNG algorithms tested by independent auditors, while data transfers use 256-bit SSL encryption. These are separate points: RNG certification concerns game systems, whereas SSL protects information during transfer.

• Certified RNG algorithms are used for game outcomes.
• Independent auditors test the RNG systems.
• 256-bit SSL encryption protects personal and financial data transfers.

Common Situations and Next Steps

If self-exclusion is active, account access remains unavailable and gambling activity cannot continue. The restriction should not be bypassed by attempting to open another account.

• Self-exclusion is active: wait until the selected period ends.
• A limit control is not visible: check account settings, then contact support if the option cannot be found.
• The exclusion period has ended: contact support to request account reopening.

FAQ